Bus Station Ambassador

Department: Administration

Reports to: Deputy Administrator.

FLSA Status: Non-Exempt (Hourly; Overtime Eligible)

Salary Range: $27.00 – 29.00 per hour (Depending on Qualifications)

Position Summary

The Bus Stations Ambassador serves as a visible, customer-focused representative of Merrimack Valley Transit (MeVa) at McGovern Transportation Center (primary location), Haverhill Transit, Costello Transportation Center, aboard MeVa buses, and other assigned locations.

This role supports rider engagement, monitors station conditions, distributes informational materials, and works closely with Administration and Operations to promote a safe, welcoming, and professional transit environment. This is a non-management position.

Essential Duties and Responsibilities

  • Provide directions, route assistance, and general travel information
  • Assist riders with accessibility and service-related questions
  • Explain detours, temporary stops, holiday schedules, and service updates
  • Distribute schedules, notices, surveys, and informational materials
  • Maintain a visible presence at assigned locations
  • Report maintenance, safety, or facility concerns promptly
  • Ensure stations are stocked with current printed materials
  • Maintain clean and organized informational displays

Work Environment & Physical Requirements

  • Regular on-site presence at covered and uncovered transit locations
  • Exposure to varying weather conditions
  • Frequent standing and walking (approximately 5–7 hours per shift)
  • Ability to lift and carry up to 25 pounds
  • Schedule may include weekdays, weekends, early mornings, or evenings based on operational needs.

Minimum Qualifications

  • Ability to communicate fluently in English and Spanish
  • Strong customer service and interpersonal skills
  • Basic computer proficiency (email, simple documents)
  • Reliable transportation required
  • Ability to work independently and maintain professionalism in public environments

Compensations & Benefits

  • $27.00–$29.00 per hour (depending on qualifications)
  • Overtime eligible
  • Health insurance (medical, dental, vision)
  • Paid vacation, sick, and personal leave
  • Paid holidays
  • Employer-sponsored retirement plan

Apply by sending your resume and cover letter to: NMendez@MeVaTransit.com. Applications will be reviewed on a rolling basis until the position is filled.

MeVa Transit is an Equal Opportunity Employer. Employment is at-will. Reasonable accommodations may be made for qualified individuals with disabilities.